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Terms & Conditions

Overview

Welcome to Ekaara. These Terms and Conditions ("Terms") constitute a legal agreement between you ("User," "you") and Ekaara ("we," "our," "us") and govern your use of our website and purchase of any products or services offered by Ekaara. By using our website or making a purchase, you acknowledge and agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our site or services.

Eligibility & User Requirements

  • You must be at least 18 years of age or the legal age of majority in your jurisdiction and possess the authority to enter into these Terms as a binding agreement.

  • If you are under the age of 18, you may only use this website, make purchases, or enter into any transactions with the express involvement, supervision, and consent of your parent or legal guardian. In such cases, your parent or legal guardian shall be deemed the contracting party and the responsible authority for all actions, obligations, and liabilities arising from your use of the website or any purchase made. By permitting a minor to access or transact on the site, the supervising adult acknowledges and agrees to be fully bound by these Terms on behalf of the minor and themselves.

  • You may not use our website or services if it is prohibited by law in your location.

  • Users are responsible for ensuring all information provided to Ekaara is true, accurate, and complete.

Account Registration

  • Some features may require account registration; you agree to provide accurate, complete information and to keep your login credentials secure.

  • You are responsible for all activity under your account.

  • You agree to have read our Privacy Policy for using our website respinsibly.

  • We reserve the right to suspend, terminate, or restrict access to your account or our services at our sole discretion.

Purchasing & Commercial Terms

  • By making a purchase, you agree that:

    • You are legally able to enter a binding contract.

    • You have reviewed the product description and accept its details, including material and variations.

    • Once you commit to buy and complete the payment process, a binding contract is created between you and Ekaara.

  • Prices are listed in INR (and/or other supported currencies), inclusive or exclusive of taxes as specified. We may update pricing at any time and correct errors as needed.

  • Payment must be completed via our supported payment methods; orders are processed only after successful payment.

  • Additional details on shipping, returns, and refunds are governed by our Shipping Policy and Returns & Refunds Policy, which form part of these Terms.

User Conduct & Prohibited Activities

  • You agree to use our website and services lawfully and respectfully.

  • Prohibited actions include, but are not limited to:

    • Violating any laws, regulations, or third-party rights.

    • Copying, distributing, or modifying any content or intellectual property without our consent.

    • Uploading malicious software, engaging in fraud, or interfering with the functioning of our website or services.

    • Using automated means (bots, scrapers) to access, collect, or index website content without authorization.

    • Harassment, abuse, or transmission of harmful, obscene, or illegal material.

Intellectual Property

  • All website content, text, images, designs, trademarks, and logos are the property of Ekaara (or our licensors) and protected by intellectual property laws.

  • You may not copy, distribute, reproduce, create derivative works, or use our content for any purpose without express permission

Product Information, Custom Products & Material Variations

  • We strive for accuracy in photographs and product descriptions, but colors, size, and details may appear differently due to monitor or photographic settings.

  • Photographs and promotional content on several pages of our website, brochures and other marketing and advertisement materials are for representation purposes only and may defer significantly from the product you plan to buy or may receive (post purchase).

  • Stone artworks may feature natural variations in color, veining, and texture; these are not considered defects.

  • Custom, personalized, made-to-order, or installed pieces are non-cancellable and non-returnable unless defective due to our proven error. See our Returns & Refunds Policy for details.

Shipping, Delivery, Returns & Refunds

Limitation of Liability

  • To the maximum extent permitted by law, Ekaara is not liable for:

    • Indirect, incidental, special, or consequential damages.

    • Delays or failures resulting from circumstances outside our control (force majeure).

    • Natural characteristics or variations in materials.

    • User or third-party actions or omissions.

  • Our total aggregate liability for any claim related to your use of the website or products is limited to the amount paid for the product giving rise to the claim.

INDEMNIFICATION

You agree to indemnify and hold Ekaara and its affiliates, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including reasonable attorney fees) arising out of your use of the website, your violation of these Terms, or your infringement of any third-party rights.

Changes to Terms

  • We may update or modify these Terms at any time. Changes are effective upon posting to this page, with the updated effective date.

  • Your continued use of the website or purchasing of products after such changes signifies your acceptance.

Termination

  • We reserve the right to suspend or terminate your access to the site and services at our discretion, with or without notice, for any breach of these Terms.

Governing Law & Dispute Resolution

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of [City/State/Country where Ekaara is registered].

Contact Information

For any questions or concerns regarding these Terms, contact us at:
Email: customerservice@ekaara.co.in

T&C

By using our website or purchasing from Ekaara, you agree to these Terms and all referenced policies. If you do not agree, please discontinue use immediately.

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